Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email, phone number, address)
• Property information for restoration and remodeling services
• Insurance claim details when applicable
• Communication preferences and service requests
• Photos of damaged property for assessment purposes

2. How We Use Your Information

We use the information we collect to:

• Provide emergency water damage and restoration services
• Assess property damage and provide accurate estimates
• Coordinate with insurance companies on your behalf
• Communicate about project progress and scheduling
• Send service reminders and maintenance recommendations
• Improve our services and customer experience

3. Information Sharing

We may share your information with:

• Insurance companies to process claims on your behalf
• Trusted contractors and suppliers working on your project
• Emergency response teams when immediate action is required
• Legal authorities when required by law

We never sell your personal information to third parties for marketing purposes.

4. Emergency Services

For 24/7 emergency water damage services, we may collect and process your information immediately to prevent further property damage. This includes sharing necessary details with our emergency response team and insurance companies to expedite service delivery.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Photo and Property Documentation

We may take photos of your property before, during, and after restoration work for:

• Insurance documentation and claims processing
• Quality control and project management
• Portfolio purposes (with your written consent)
• Training and educational materials (with your written consent)

7. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Request a copy of your information

8. Cookies and Website Data

Our website may use cookies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Third-Party Services

We use trusted third-party services for contact forms, scheduling, and communication. These services have their own privacy policies and data protection measures.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: